Refund Policy

Overview

Because most of our services involve real work — document review, preparation, and submission to government portals — refund eligibility depends on how far along your service is at the time you request cancellation.

Refund Eligibility

• Service not yet started — full refund, minus any non-refundable payment gateway or transaction charges.
• Service in progress (documents reviewed, preparation underway, but not yet filed) — partial refund after deducting fees for work already completed.
• Duplicate payment — if you were charged twice for the same service by mistake, the duplicate amount is fully refunded.
• Service unavailable — if we're unable to deliver a purchased service, you receive a full refund or credit toward another service, your choice.

Non-Refundable Cases

Refunds are not available once:

• Your return, registration, or application has been filed or submitted to the relevant government portal.
• The delay or rejection is caused by incorrect, incomplete, or delayed information/documents provided by you.
• A government authority levies fees, penalties, or interest that are separate from our service fee.
• The service was offered free of charge or as part of a promotional bundle, unless stated otherwise.

How To Request a Refund

To request a refund or cancellation:

• Contact our support team via the contact form or email, quoting your order/service reference.
• Briefly explain the reason for cancellation.
• Our team will confirm the current stage of your service and the applicable refund amount, if any, within 2 business days.

Processing Timeline

Once a refund is approved, it is initiated within 3–5 business days. Depending on your bank or payment provider, the amount may take an additional 5–7 business days to reflect in your account.

Refund Method

Refunds are issued to the original payment method used at checkout (card, UPI, net banking, or wallet). We are unable to issue refunds to a different account or payment method for security reasons.

Errors on Our Part

If a filing is delayed, rejected, or incorrectly prepared due to an error on our end — and not due to incorrect information you provided — we will either correct the issue at no additional cost or issue a full refund for that service, at our discretion.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or processes. The "Last updated" date at the top of this page reflects the most recent revision. Refund requests are evaluated under the policy in effect at the time of your purchase.